Application Support
Harness Montran’s in-depth expertise, industry leading service and superior product support with round-the-clock and relentless on-site and off-site upkeep and maintenance of the infrastructure.
Key Aspects
Support Services
Primary Services
- Round-the-clock support and application maintenance, ensuring uninterrupted business
- Pro-active application monitoring and fine-tuning
- Dedicated team for planning and execution of data migration and integration
Product Maintenance Services
- Efficient management of product releases
- Management of routine support activities
- Knowledge transfer and transition, as and when necessary
Technical Support
- Resolution of any runtime operational issues
- Application enhancements and periodic releases, as per customer requirements
- Relevant documentation for product understanding and ease-of-use
- Regular status reviews with customers
Key Benefits
End-to-End Support
From upgradation and maintenance to performance analysis and functionality review, the Application Support team delivers end-to-end services that encompass all aspects of product implementation. The team conforms to all evolving IT standards and the latest technologies to deliver top-notch service.
Zero Downtime
With dedicated teams to support on-site and off-site product set-up, the Application Support service ensures that all discrepancies that may arise from processing of large volumes of data are identified and eliminated quickly, resulting in minimal or zero downtime to the customer.
Resource Efficiency
On-site support for performance-ready financial products require an extensive knowledge of products and their capabilities. The Montran team’s deep understanding of its products, application knowledge and technical know-how contributes to a quick-thinking team that is effective and enables significant optimization of resources.